JOVRALEX is committed to providing quality products and services to our valued customers. Our refund policy is designed to ensure a clear understanding of the terms and conditions governing refunds. We strive to address any concerns you might have in a timely and satisfactory manner.
Refund requests must be submitted within 30 days of the purchase date. To be eligible for a refund, the product must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that you have the receipt or proof of purchase available when requesting a refund.
Certain items and services are non-refundable. These include, but are not limited to, gift cards, downloadable software products, and services that have already been completed. If you have any questions regarding the eligibility of a product or service for a refund, please contact our customer support team before making a purchase.
To initiate a refund, please contact us at [email protected]. Provide your order number, details of the product, and the reason for the refund request. Once your request is received and inspected, we will notify you of the approval or rejection of your refund within 7 business days.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for the transaction to be completed. The timeframe for receiving a refund varies depending on your payment provider's policies.
For more information about refunds or any inquiries you might have, please feel free to contact our support team. We are available Monday through Friday, from 9:00 AM to 5:00 PM at (555) 123-4567.
Address: 123 Business Lane, Suite 400, Sample City, Country.